Collect a written account, or transcribe a verbal report. Gather this information from the reporter – do not "interview" witnesses unless they approach staff.
Name of the participant doing the harassing
The behavior that was in violation
The date and time of the behavior
The circumstances surrounding the incident
Other people involved in the incident
In any case, when a complainant reports a problem to an organizer, follow these steps to ensure they feel safe:
Provide the victim a private place to sit, and offer to fetch a friend to sit with them.
Allow the victim a chance to decide if any further action is taken: "This sounds like a breach of our Code of Conduct. If you're OK with it, I am going to meet with a small group of people and figure out what our response will be." Pause, and see if they say they do not want this. Otherwise, go ahead.
Let them know that the conflict resolution ("CR") committee will handle the matter according to DMG policies, and walk them through next steps. Let them know that the CR team will keep them in the loop about any actions taken.
Make sure they know that their identity will not be disclosed to anyone – including the offender – except the CR team.
If an issue is reported during an event, first assess the nature and severity of the violation.
An interpersonal problem or dispute that is clearly not a violation of the Code of Conduct (i.e., the offender has not definitely not engaged in any of things listed under Unacceptable Behavior)
Refer the reporter to the Conflict Resolution Policy and offer the support of the CR committee
A first Code of Conduct violation has been observed or reported – but it is not severely disruptive
Warn the offender
An offender is engaged in sustained or repeat violations of the Code of Conduct and has been warned, or the offense is serious (e.g., assaulting, groping, taking up-skirt photos)
Immediately remove the offender from the venue; permanently ban
Anyone's physical safety is threatened
Immediately remove the offender from the venue and contact law enforcement; permanently ban
Offenders will be indefinitely sanctioned if they:
Commit a second offense that would result in a warning from staff
Continue to harass after any "No" or "Stop" instruction
Exhibit a pattern of harassing behavior, with or without warnings
The privacy and safety of the victim is very important. Be very careful about the details you share about the incident, and with whom.
DO NOT share details of the people involved or incident beyond the CR committee without specific permission from the victim.
Members of the CR committee should meet as soon as possible after a report – ideally within one week – to discuss:
What are we doing about it?
Who is doing those things?
When are they doing them?
Neither the complainant nor the alleged harasser should attend, even if they are a member of staff, the CR committee, or a director.
Before or during the above meeting, let the alleged harasser know that there is a complaint about them. Give them the opportunity to tell a member of the committee their side of the story, and if they do, have that person take it into the meeting.
Once a decision has been made about what action will be taken, contact the harasser. Convey the consequences without discussing details or rationale, and say: "If you'd like to discuss this further, please contact [x], but in the meantime, you must [x]."
DO NOT ask the victim for advice on how to deal with the complaint. DO NOT offer the victim input into penalties.
Once action has been taken, follow up with the victim and let them know what has been done, and that you are here to support them.
When an issue is reported, whether it is referred to the conflict resolution policy or considered a Code of Conduct violation, the CR committee should keep the original incident report up to date, covering:
If the offender has been warned, how did they respond? Were they contrite? Did they immediately stop the behavior?
Document every communication from staff or committee members related to the incident, especially to third parties.
Document the date of the CR committee meeting(s) and any decisions and follow-up communications related to the incident.
Refer to the CR committee terms of reference for more information on proper channels of communication and logging.
The CR committee should follow up with the complainant, record the full details of how the incident was resolved, and prepare a report for the board.
Do not ask the offender to apologize to the victim. DMG has no responsibility to enforce friendship, reconciliation, or anything beyond stopping harassment between members or event attendees.
Forcing a victim of harassment to acknowledge an apology from their harasser forces further contact with their harasser. It also creates a social expectation that they will accept the apology, forgive their harasser, and return their social connection to its previous status.
If the harasser offers to apologize to the victim, strongly discourage it. If a staff member relays an apology to the victim, it should be brief and not require a response.
If the harasser attempts to press an apology on someone who would clearly prefer to avoid them, or attempts to recruit others to relay messages on their behalf, this constitutes continued harassment and is grounds for permanent expulsion.
All initial incident reports and incident logs should be retained permanently, regardless of action taken against the harasser.
Reports should be stored in a Google Drive document, and access shared only with current CR committee members, staff and members of the board of directors. The chair of the CR committee should control access, removing and adding privileges as staff and members turn over.
Providing access and information about the records should be part of the board member, staff, and committee onboarding process.